FAQ

Can I change my order after completing the purchase?

Yes. If the new order has the same value, please contact our support team and we will update it.

If the value is different, please request cancellation (see our Cancellation Policy). After the refund is processed, you may place a new order for the desired Brazilian raw propolis product.

How can I track my international order?

After your purchase is confirmed, we send an order confirmation email within 12 hours.

Within 48 hours, you will receive your international tracking number. You can track your Brazilian propolis shipment directly on the carrier’s official website.

Will I receive a tracking number?

Yes. All worldwide propolis orders include a tracking code, sent by email within 48 hours after payment confirmation.

Has my order already been shipped?

You can verify the shipping status using the tracking number sent to your email. We work with reliable international carriers to ensure safe delivery of your raw propolis.

What payment methods do you accept?

We use Stripe, a globally recognized and secure payment platform. All payment methods supported by Stripe are accepted, including major credit cards and international payment options.

Is it safe to buy Brazilian propolis from your website?

Yes. Our website uses Stripe’s secure payment infrastructure, ensuring encrypted and protected transactions. We are also available to answer any questions before or after your purchase.

Can I pay in my local currency?

Yes. Stripe supports multiple international currencies. In most cases, you will be able to complete your purchase in your local currency.

Do you ship Brazilian propolis to my country?

Yes. We offer worldwide shipping and export Brazilian raw propolis to customers globally.

What is the international shipping time?

Delivery time varies depending on the destination country. Please refer to our Shipping Policy page for estimated international shipping times.

Do you offer free worldwide shipping?

Yes. We provide free international shipping on all raw propolis orders.

Will I need to pay customs duties or import taxes?

Possibly. Customs regulations depend on your country’s import laws and value limits. Some countries may apply import duties or taxes.

Who is responsible for import taxes?

The buyer is responsible for any customs duties, import taxes, or regulatory fees required by the destination country. We cover shipping costs only.

Can I cancel my order?

Please refer to our Cancellation Policy page for detailed information about cancellation eligibility and timeframes.

Is your Brazilian propolis 100% natural?

Yes. Our Brazilian raw propolis is 100% natural and freshly sourced. We avoid long-term storage to ensure maximum freshness and quality upon delivery.

Does the product have certification?

Yes. Our Brazilian propolis complies with Brazilian certification standards. However, regulatory acceptance may vary depending on your country’s import and health regulations.

Is the raw propolis suitable for extract manufacturing?

Yes. Our product is sold as raw propolis for industrial use, ideal for:

Propolis extract production

Natural supplement manufacturing

Capsules and tinctures

Herbal and pharmaceutical formulations

Do you sell bulk Brazilian propolis?

Yes. We are a Brazilian propolis bulk supplier. Bulk purchases are not listed directly on the website.

If you are interested in wholesale or large-volume orders, please contact us for a custom quotation.

Is the product for industrial use or direct consumption?

Our raw propolis is supplied primarily as a raw material and may be used for industrial processing, extract manufacturing, or other appropriate applications.

Do you offer discounts for large volume orders?

Yes. We offer volume-based pricing for bulk propolis orders. The larger the quantity, the greater the potential discount.

Please note that there is a maximum transport weight per shipment, which may also define the maximum discount available.