SHIPPING POLICY | WILD ROOTS

Last updated: February 10, 2026

International Shipping Rules

All of our shipments are free, regardless of weight or destination country.

Estimated delivery time

North America

Standard shipping: 7 to 10 business days
Express shipping (optional): 6 to 8 business days

(In some cases, delivery may occur earlier than the stated timeframe, depending on the carrier.)

Europe and Africa

Standard shipping: 10 to 15 business days
Express shipping (optional): 8 to 12 business days

(The timeframe may vary based on the carrier's logistics.)

Asia and Oceania

Standard shipping: 15 to 20 business days
Express shipping (optional): 13 to 18 business days

(In specific situations, delivery may occur earlier than expected.)

Customs and clearance

The timeframes listed do not include possible delays caused by the destination country's customs. We send all required documentation to reduce the risk of retention, however the customs review time is the responsibility of local authorities and may take a few additional days.

We are not responsible for delays resulting from customs processes, fees, taxes, or specific requirements in the buyer's country.

Order processing and shipment

After payment confirmation:

Payments made by 12 AM (GMT-3) may be shipped the same business day if the product is in stock.
Payments made after that time will be shipped the next business day.
Orders placed after 12 AM (GMT-3) on Friday will be shipped on Monday.

We do not limit stock, as we have direct access to rural producers. If the product is not available at the time of purchase, the customer will be informed and the shipping deadline may be extended by up to 3 business days, the time needed to receive the product from the producer.

After purchase

Payment is manually reviewed during our service hours, from 8 AM to 10 PM (GMT-3).
Confirmation normally occurs within 30 minutes.
After confirmation, we contact the customer by email to confirm order details.
The tracking code is emailed within 12 hours after shipment.